General Terms and Conditions (GTCs)
Valid from March 2017
General: Only one family can be booked per campsite pitch, additional tents for visitors are not permitted! For rental properties, the number of people is limited to the maximum permitted occupancy. Camping at the rental property is not permitted. Please note the minimum stay periods. The operators of the site reserve the right to reassign pitches or properties if it should become necessary due to special reasons.
Booking: Solely the descriptions and price indications from the price list valid for your travel period shall apply to contractual services. Only the prices and data contained in your booking confirmation are binding! Age data provided should refer to the time of your stay at Heidehof. For insurance reasons, all fellow travellers must be named upon booking. Information by telephone, ancillary agreements and other assurances, irrespective of type, only form part of the contract if they have been confirmed by us in writing. The contract comes into effect once 20% of the price has been credited to our account (no less than €20.00) at Volksbank Laichinger Alb e.G., and the purpose of the transfer should be stated in the payment reference (IBAN: DE21 6309 1300 0005 3670 00, BIC: GENODES1LAI). The remaining amount is to be settled by no later than 30 days before your planned arrival. If payment is not received by this deadline, we reserve the right to send a payment reminder and to cancel the booking at your expense. Short-notice bookings: The entire price must be settled immediately for bookings commencing in under 30 days. Bookings from people under the age of 18 without supervision are not allowed and will be cancelled by the Heidehof campsite.
Arrival: The arrival and departure times/dates in the booking confirmation you will receive before arrival are binding. Your camping pitch will be available from 14:30 on the day of arrival, and rental properties: from 15:00.
Departure: Rental properties must be vacated by 10:00. Cleaning is generally carried out by staff at Heidehof. Camping pitches must be vacated by 12:00 with barriers closed. Barrier cards, keys and handover logs for the rental properties must be handed in upon departure. Lost keys will be charged at €30.00 each.
Changing your booking: If you would like to make changes to your existing contract with us (people, camping pitch, rental property), we will invoice you the new price plus a €10.00 administration fee. Changes to dates within the 45 days prior to arrival will be handled as a cancellation.
Withdrawal: You can withdraw from the contract at any time. Withdrawal must be declared in writing. The time of withdrawal shall be determined by the time at which we receive your withdrawal declaration. Submit by email: firstname.lastname@example.org or by post. You can choose to be represented by a third party up until your stay at Heidehof commences. In such a case, we will only charge you a €10.00 rebooking fee. You remain liable for ensuring the replacement tenant pays the fees due. If you withdraw from the contract, we are entitled to demand appropriate compensation pursuant to § 651a ff. BGB (German Civil Code) in accordance with the following list: If you withdraw, a one-off administration fee of €10.00 will be charged. There is also a 0% cancellation fee on the total confirmed price if cancelled up to 56 days prior to the planned arrival. 50% of the total confirmed price will be due between 55 - 14 days prior to the planned arrival, and 100% of said price will be due between 0 and 14 days prior to planned arrival. If you arrive later or leave earlier, the entire sum, minus any expenses that were not incurred, e.g. energy costs, will be due. Rental properties and camping pitches which are not occupied a day prior to the start of the reservation and for which there is no agreement in place concerning later use, can be used by management as they see fit.
The occupying of a pitch or rental property by the Heidehof team does not constitute a replacement tenant since guests will generally be able to be accommodated elsewhere. We strongly recommend taking out cancellation and travel insurance.
Credit: Credit held by guests which is less than €5.00 will only be paid out in cash, or can be credited to the guest’s account.
Parking: Each pitch and rental property has allocated parking for a vehicle. There are also parking spaces outside of the barriers which can be used free of charge for additional vehicles.
Visitors: Only registered people are permitted to stay on the Heidehof premises. Visitors must register at reception.
Groups: Groups (registered associations, school classes, companies) of 20 people or more which are at least intending on making an advance booking. The campsite operator reserves the right to charge a deposit for groups.
Dogs: Bookings including dogs are only permitted for the pitches and rental properties indicated as accepting pets. Dogs must be kept on leads across the whole camping ground, at the pitch and around the rental property. Dogs are not permitted on playgrounds and around open air pool areas. If dogs are badly behaved and/or other guests complain, the Heidehof team has the right to expel the dog from the premises.
Liability: Every guest is obliged to treat the facilities/equipment and the campsite with care. Guests are obliged to provide compensation for damage caused by themselves, their companions or guests during their stay. The Heidehof team assumes no liability for damage, accidents, loss or other irregularities that arise in conjunction with use of the premises. All liability is excluded for strikes or acts of God, such as weather.
Campsite rules: All guests staying on the campsite must comply with the binding rules that can be found at reception. These can also be handed out personally if requested. Egregious violators of quiet periods, particularly in spite of a warning, will be ejected from the premises. Guests are under an obligation to pay for their entire stay.
Data protection: We gather, process and use your data for your booking order and for our own marketing purposes within the framework of the statutory provisions. Data will not be passed onto third parties for purposes other than processing orders. We will gladly provide information on the data we hold on you and can also block the data, which will also continue to be in effect in the future.
Video surveillance: In order to ensure the saftey of our guests and our buildings, partial areas of our premises are temporarily monitored with a video system. This is indicated by signs. Our guests agree to the video surveillance and the recording of pictures. The recording is exclusively for the purpose of safeguarding the operational safe interests. The data will be immediately deleted if they are no longer required to achieve the purpose. The relevant provisions of the Federal Data Protection Act are complied with.
Dispute resolution proceedings: The Heidehof does not participate in a dispute settlement procedure before a consumer sacking office. In compliance with the Act on the Consumption of Consumers, however, we would like to point out that the following consignment center would be responsible for you: General Consumption Center for Conciliation, Strassburger Strasse 8, DE-77694 Kehl, www.verbraucher-schlichtung.de